During our interactions, you share personal information with Foundation For Sustainable Innovation (Pty) Ltd, registration number 2005/008158/07.
This notice tells you what to expect when we collect and use your information. It is part of our agreement with you, and we may need to update it occasionally, but we will inform you when we do. You should read this notice along with the terms and conditions that apply to the products and services you use.
If you have any questions please contact us at firstname.lastname@example.org.
2.1. When you create an online profile
We collect your information when you create an online profile. Some of the fields are mandatory. If you don’t complete all the required fields, you will not be able to create a profile. We will prompt you if this is the case.
It includes your:
We use this information to
2.2. When you contact us, we collect information from your message
When you contact us by social media, email, telephone, or online chat with a query, complaint, or request, we collect the information included in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
2.3. When you take part in a competition
We will use the information you provided on the entry form to administer the competition and to communicate with you about the competition.
If you win a prize we will ask for your address in order to deliver it.
2.4. We use your information to send you our newsletter
We have a monthly newsletter that is delivered by email.
We’ll ask you whether you want to receive the newsletter, if you agree it is important that you know you can unsubscribe at any time by following the unsubscribe link at the bottom of the email or by contacting us.
2.5. When you are a member of our loyalty programme
If you are a member of our loyalty programme we have to process information about your shopping behaviour and voucher use, to ensure that you receive your rewards.
2.6. When you take part in a survey
You may choose to complete your name and contact details when you take part in one of our surveys, although you always have the option to take part anonymously. We may use this information to give you feedback about the survey.
You have to be older than 18 to use our services or products. When you order our products we will ask you to confirm that you are older than 18.
We do not knowingly collect the personal information of children without the consent of a parent or guardian.
If we target a child with a product or service, we will ask for consent from the child’s parent or guardian.
We use suppliers and service providers who we trust to assist us in providing our products to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them.
Here are some of the instances when we share your information:
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services.
Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.
We will not retain your information for longer than we need to, unless we are legally required to do so.
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.
We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.
You also have a role to play in keeping your information secure. For example, you should never share personal information with us in an email, because while our servers are protected, it is still possible that email can be intercepted. Instead, contact us at 0121117000.